The Reason Why Airlines Want Competition
The flight keeps a virtual dominance for intra-Caribbean flights, plus it reveals.Â when they canceled a trip due to “technical factors”. People realised that real explanation was economy as journey was defectively booked. No apology, not to mention compensation. Another time we very nearly missed a flight because it left 30 minutes early. Since I have only had hand luggage it was so convenient to kick myself completely. On many events my luggage had been lost plus in most cases I had to attend the airport myself. Another time I became rejected boarding although I’d a confirmed booking while I could show the itinerary printed by a travel agent.
Today I became on a trip to St Maarten. While in transportation in Antigua I became given a boarding pass for a late afternoon flight, while I remembered having scheduled a 5 hours previous early morning flight. Â in the beginning the register representative stated the trip had been complete, but later on it showed up there was clearly a free of charge chair. The Antigua manager on duty, just wished to put me personally on previous trip without a penalty basically could supply evidence that we booked the sooner trip. She in addition recognized that it may have happened that booking ended up being altered due to the fact earlier in the day journey was full and admitted it would-have-been irrational to book a flight with a 6 time transportation time. Just by paying a penalty I became permitted from the previous trip. Nonetheless that trip would not depart considering motor issues. Â
Time upon time the flight ended up being delayed with consecutive notices that the journey would keep in half one hour. Once we had been known as in to go right to the gate we had been asked to wait in an assembly range. We all needed to mean 20 moments.Â Upon arrival in St Maarten after waiting 40 minutes for my bag it had been not truth be told there. There was no representative to manage luggage complaints; various other representatives said there is no one fromthe airline around and I also would most readily useful go to the ticket workplace. They in turn referred us to the (only) check-in broker. After waiting lined up for guests to test in an email was made on a minuscule sheet of paper. After arrival associated with the later trip we called all their numbers in St Maarten; not one of the mobile phones had been answered. Later, once I took a taxi toward airport, I was told this happens when these are generally hectic with an incoming or departing trip. After spending a while chatting to guests who missed their particular intercontinental routes because their Liat trip arrived in late -they had been looking forward to hours without the care-, I finally got my baggage at 4:45 pm. My afternoon was ruined.
Regarding return journey there is only an hour wait but once more: no baggage. Two days later I finally got it.
The attitude of the staff is generally friendly, but you will find exceptions that I would personally not phone rude, but are clearly not interested in supplying Â reasonable solution to their consumers. Possibly these are generally instructed by their management in order to avoid free solutions whatever it takes.
After their particular just major competition dropped away,they significantly enhanced their costs. Some time ago, they hired all pilots of a small competing airline -all on same time-, operating that flight virtually out-of company.Â Because sad since it is, there’s no substitute for Intra-Caribbean vacation, except the boat, which -at times- is quicker and In the north Caribbean in which several little local airlines are energetic.
Travelers arriving in Caribbean with intercontinental flights usually have 2 no-cost baggages. Because flight cannot take part in checking right through to final location any longer (there seem to be no arrangements any longer along with other airlines to issue intercontinental passes including theirs), passengers have to check-in once more. And acquire given hefty luggage fees which are never ever waived as much as I have observed.
Regarding good part,they provide comprehensive Intra-Caribbean routes for the whole area that are essential. The ethical for this article: Be careful when you fly on roads ruled by one airline only. The possible lack of competition is certainly not beneficial to their commercial and website attitude.
James Post moved to Grenada after a profession inside high tech electronics industry within the Netherlands, where he had been known as the “Ultimate Frequent Flyer”. In 2000 he believed it was time for an alteration and moved to the Caribbean to appreciate their fantasy: to build a small, renewable resort (http://www.paradisebayresort.net).